CDK Partial Quantities Sold on RO/Invoice

Overview: CDK's system allows selling partial quantities, but it rounds up or down when relieving the on-hand quantity. This leads to a discrepancy in the quantities shown versus the quantities on hand. Although this function is useful for the warranty department to provide an accurate billing amount to the manufacturer, it causes the on-hand quantity to become inaccurate, requiring constant adjustments.

Solution: Creating pseudo part numbers that bill the proper quantity as one unit is an alternative to using the partial quantity function in CDK. For example, create part number V-AKL-450-005-05 with a cost and sale price one tenth of AKL-450-005-05. Adjust one roll of AKL-450-005-05 out and adjust 10 of V-AKL-450-005-05 in. Sell qty one of V-AKL-450-005-05 whenever you perform the service action. Using this number means only adjusting inventory when 10 of the V- number are used up, keeping PartsRec accurate and avoiding RO variance errors. However, warranty clerks must make a manual adjustment on each RO with this service action because V-AKL-450-005-05 is not a valid Audi part.

Conclusion: Using the partial quantity function in CDK has its advantages and disadvantages. If the administrative staff handling warranty claims is prioritized, you'll need to consistently count inventory to verify your on hand qty is correct and make adjustments as needed. However, if the parts department is prioritized, creating pseudo part numbers could be a better option and will not cause RO errors in PartsRec. If you decide not to use pseudo part numbers, you can manually dismiss RO errors caused by selling partial quantities as long as you have validated your on hand inventory is accurate.