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PID Errors in CDK

PID (Posting Interface Data) errors originate from the data sent from CDK to your accounting system. These errors can happen in various parts of a Parts Invoice or Repair Order (RO) Invoice, as well as in areas related to the invoice but not visible on it.

PID errors can occur in 19 distinct areas of a Parts or RO invoice. These areas represent the different components or line items of a transaction that are transmitted to accounting.

In addition to those, errors may also occur in areas related to the invoice but not directly on it:

  • Void – Errors resulting from voided transactions
  • Journal Entry Error – Issues with how the transaction is recorded in the accounting journal
  • Database Error – Underlying system/database problems preventing proper posting

PID transmits invoice data to the accounting system in units called posting lines. Each area of the invoice corresponds to a posting line, and this structure allows accounting data to be grouped and tracked accurately.

Every posting line contains specific accounting details and is included in both the:

  • Journal Summary Report
  • Journal Detail Report

These reports reflect the financial impact of transactions and help identify the source of PID errors.

Because PID sends invoice information to accounting in the form of posting lines, when PID errors occur, they come back to CPE to be corrected as posting lines.